Refund Policy

At Retropia, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return Eligibility

To qualify for a return:

• The item must be unused and in its original condition.
• The product must be returned in its original packaging.
• Proof of purchase or order number is required.

The following items are non-returnable:

• Personalized or custom-made products
• Used or damaged items caused by customer misuse
• Items returned after the 30-day return window

Return Process

To initiate a return, please contact us at:

retropialens@gmail.com

Once your request is approved, we will provide return instructions.

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Refunds

After receiving and inspecting your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed back to your original payment method within several business days.

Damaged or Defective Products

If you receive a defective or damaged item, please contact us immediately with photos of the issue so we can resolve it quickly.